Allow up to 5 business days for your refund or credit to fully process. Check your email for a confirmation that the refund has been initiated.

Returns & Exchanges:

I want you to feel confident and comfortable with every Heidi Carey piece you add to your wardrobe. If something isn’t quite right, returns and exchanges can be processed from the Customer Portal within 30 days of purchase for items in original condition. During the holiday season, the return window is extended to January 6th. 

For the most seamless process, returns initiated through our Customer Portal are prioritized. Once your return is received and approved by our team, your refund will be issued to your original form of payment. If you have any questions, contact Customer Care. We’re always happy to help!

At checkout, you’ll have the option to add Checkout+ package protection:

• Checkout+ provides free return shipping and package protection.
• Checkout+ is also available on final sale items for approved exchanges only.
• Without Checkout+, shipping and restocking costs will be deducted from refunds or store credit.
• Lost or stolen packages marked delivered cannot be refunded or replaced.

 

Heidi Carey monitors customer account and transaction activity. We reserve the right to refuse order transactions when fraudulent purchases are suspected.