Shipping policy

We know how special it is to await the Heidi Carey pieces that you’ve chosen with care. Orders are typically processed within 2 business days. Once shipped from our Richmond, VA warehouse, you’ll receive an email confirmation with tracking information so you can follow your package along the way.

Our system will select the best carrier for your delivery location and may vary between USPS, FedEx, and UPS. Shipping times may also vary slightly and are subject to weather condition delays out of our control.

Take extra care when entering your shipping address or P.O. box correctly at checkout. Once an order is shipped, changes cannot be made.

There are times a tracking status may show as "Delivered" while it’s actually slightly delayed. Check with the carrier directly or close neighbors in case of delivery mishaps.

Lost or stolen packages marked as "Delivered" cannot be refunded or replaced. For further assistance with specific shipment inquiries, contact Customer Care or see our Policy Page for more.

If Checkout+ package protection was not selected for your order, applicable shipping and restocking costs will be charged or deducted from your refund or store credit.

 

 

Other FAQ's

Do you ship internationally?

We only ship within the United States at this time. Thank you for understanding, we hope to provide international options in the future!

What shipping options do you offer?

Our system will select the best carrier for your delivery location and may vary between USPS, FedEx, and UPS. Shipping times may also vary slightly and are subject to weather condition delays out of our control. Expedited shipping is not available at this time.